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  • How far in advance do I need to make my reservation?
    We have live 24/7 reservations and dispatching services to fulfill your ASAP needs. Depending on where you are, about 60 minutes is what we need. For long distance rides, we like 3 hours advance notice. For most point-to-point and night-on-the-town reservations we suggest at least 1 day notice. For large events and weddings occurring in a non-peak season we suggest a minimum of four weeks notice. For large events, weddings, and proms occurring in a peak season we suggest a minimum of 8 weeks. Our fleet is subject to availability until reserved; please do not hesitate to contact us directly at your earliest convenience to inquire our transportation services so our experienced staff may assist you. During special events such as Art Basel, The Super Bowl, The Orange Bowl, The Miami Grand Prix, New Year's Eve and others, a minimum of 8 to 10 hours will apply as well as rate increases for hourly charter and transfers if available. LUX mini bus, mini coach and motor coaches should be at least 7 days in advance.
  • Will I be charged if I cancel my reservation?
    Please notify us by phone as soon as possible of any cancellations or changes to your plans. Please also follow this up with an email. There is no cancellation fee outside of 2 hours for LUX Sedan and SUV rides, Executive Sprinters and specialty vehicles require a 24 hour cancellation period except for group and special events. For groups and special events, the following policy applies: Cancellation fees will be assessed on all rides within 30 days of the travel date. 50% of the charter fee will be assessed for rides cancelled within 15 days and 30 days of the travel date. 100% of the charter fee will be assessed for rides cancelled within 14 days of the charter date.
  • Why are some rates not available online?
    Customer satisfaction is our number one priority. We value personal contact with our clients and like to discuss exactly what each client’s transportation needs are. We are a full service company that offers customized, private chauffeur service in a variety of vehicle styles, and by being able to talk to you we can ensure that all your requirements will be met. If you need more information, please call our office @ 305.306.5466.
  • What type of vehicle do I need?
    What vehicle you choose depends on the purpose and the number of guests: LUX Sedan - Perfect for 2 guests, 2 large suitcases and 2 carry on suitcases. Golf bags with 2 guests must go in our LUX SUV. LUX SUV - Perfect for 5 guests, 6 for short rides. 5 large suitcases and a few carry on items. The seats can be folded down for more luggage room but less room for guests. Executive Sprinter - Executive style models are by Mercedes Benz. The Executive seats 14 including the front passenger seat. Executive Sprinters have upscale captain chair style seating and premium entertainment systems. Rolls Royce Ghost - This one of our specialty offerings, it is great for weddings and celebrations where ultimate luxury is needed but the Phantom would be over the top. Mini Coach - Up to 38 guests and their luggage. Please be specific about the number of guests and the type of ride so we can pair the right vehicle for the right venue and ride. Motor Coach - Up to 61 guests and their luggage. Luggage of any type other than small, personal carry on items such as tote bags, back packs, briefcases and purses are not permitted in the seating compartments of our LUX SUV or Sedan fleet. This creates a dangerous situation for the chauffeur and the guests and is not permitted by our insurance company. Complete information about child seats is in the "What about child seats?" section.
  • What is included in "All Inclusive Pricing"?"
    "All Inclusive Pricing" means you won't see inexplicable line items on your invoice. We have no mystery fees. We strive to provide transparent pricing and a seamless luxury transportation experience. Parking and tolls are added along with a temporary fuel charge of 5% for LUX Sedan and SUV rides. There is an 8% charge for all other vehicles. Prices given on this site for transfers include the following: 15 minutes of boarding time at pickup. Airport domestic pickups include 45 minutes of waiting time, airport customs flights include 60 minutes. FBO and private charter pickups include the same if the tail number is trackable, if not, the ride is billed as an hourly charter from the ride spot time. Additional stops on transfers are billed at $20 for LUX Sedans and LUX SUVs. Mercedes Sprinters are $30 and all Mini Coach, Mini Bus and Motor Coach stops are billed at $50. All include 15 minutes of waiting time at the stop. Waiting time over 15 minutes is billed in 15 minute increments. For example, if a guest was scheduled to be picked up at 12:00 PM for a ride to the airport and boarded the vehicle at 12:28 PM, the guest would be billed waiting time for the 13 minutes beyond the grace period. Tolls and parking and event parking charges are billed at the same rate the chauffeur pays. The chauffeur will always use the Express Lanes unless specifically instructed otherwise. MIA domestic flights are about $7 total, MIA Customs is about $10 total. FLL parking is usually $3, tolls vary. If the client has a parking pass or other advance arrangements, we will not bill. If premium event parking is needed, please contact us at 305.306.5466 and we will go over the options for a particular event or venue. Hourly charters LUX Sedans and SUVs have a 2 hour minimum. Limousines and Executive Sprinters have a 4 or 5 hour minimum. All coaches up to 40 guests have a 5 hour minimum. Coaches over 40 guests have a 5 hour minimum.
  • What is waiting time?
    If you exceed the time allocated for packages which have been quoted as a set number of hours, you will be billed in a minimum of 15 minute increments. For transfers and point-to-point services there is a 15 minute courtesy to allow guests to board. For domestic flight airport arrivals we allocate up to 45 minutes from the time of actual landing, and for international flight airport arrivals we allocate up to 60 minutes from the time of actual landing. Additional stops on transfers are billed at $20 and include 15 minutes of waiting time. We won't bill for a stop at a favorite coffee shop to pick up a guest's morning beverage on the way to the airport. That happened to me once and I was livid, especially since I treated the chauffeur to a coffee. Waiting time over 15 minutes is billed in 15 minute increments. For example, if a guest was scheduled to be picked up at 12:00 PM for a ride to the airport and boarded the vehicle at 12:28 PM, the guest would be billed waiting time for the 13 minutes beyond the grace period.
  • What about FBO services?
    We service all FBOs at all South Florida airports, MIA, OPF, TMB, FLL, FXE, PBI, BCT, MCO & ORL. We are experienced with crew relocation trips and are available for ASAP rides. MIA has SIgnature Aviation as it's only FBO. Tarmac access at Signature MIA is allowed only by prior arrangement, there is a fee of $150-250 per vehicle charged by Signature. Customs flights come through the General Aviation terminal and chauffeurs wait just outside the doors after security. FLL has Sheltair, National Jets, Jetscape and Signature. All allow tarmac access for pickup and drop off after checking in with the FBO. Customs is attached to the northern end of the Sheltair building, the chauffeurs wait outside the front doors in the driveway. OPF has Atlantic Aviation, Signature and Fontainebleau Aviation. All allow tarmac pickups and drops after checking in at the FBO. Customs is in a separate building next to Atlantic Aviation, the chauffeurs wait in the parking lot outside of the front door. FXE has Banyan, W and several other FBOs. All allow tarmac access after check in at the terminals. Customs is located in a separate building on the far eastern end of the field. The chauffeurs wait in a parking lot about 500 feet from the front door. TMB has Reliance and Signature. Both allow tarmac access after checking in with the terminal. BCT has Atlantic Aviation and Signature Aviation. Both allow tarmac access after checking in at the front door. MCO has Atlantic Aviation and Signature Aviation. Both allow tarmac access after checking in at the front door. Customs is located just north of Atlantic and the chauffeur waits at the front door after security. ORL has Sheltair and Atlantic Aviation. Both allow tarmac access after check in. PBI has Atlantic, Jet Aviation and Signature. All allow tarmac access after check in at terminals. Our billing procedure for trackable planes - We will spot and sign in 15 minutes prior to your ETA/ We allow 60 minutes wait time for Customs flights. If your plane is not trackable, we will spot 15 minutes prior to the ETA you designate. After 60 minutes of waiting, the ride will convert to a charter and bill at the hourly rate for the assigned vehicle. This is the most economical method for both the guests and the company. If more information is needed, please call Dispatch at 305.306.5466
  • Where do I meet my chauffeur at MIA, FLL or PBI?"
    There are 3 ways to meet your chauffeur at the airport. Baggage carousel, Customs or Curbside. Our standard method is to meet is curbside. The chauffeur will always text his contact information to you when the flight arrives. He will always have a name sign for baggage and Customs meets. If there are any issues or questions, our Dispatch Center may be reached 24/7 at 305-306-5466 Curbside- The chauffeur will text you his information when your plane lands. If you have only carry on luggage, stay on the "Departures" level and go to any door. You proceed to the door then contact the chauffeur to advise them what door you are at. All of the doors at MIA have clearly marked door numbers, FLL is not marked as clearly and it is a little bit more difficult to connect. If you have checked baggage, retreive your luggage and go to a door on the arrivals level and contact the chauffeur with the door number. It is always easier, faster and more efficient to meet upstairs at the departures level at either MIA or FLL. The chauffeur is not allowed to stand at the curb, if you are not at the designated door when he arrives, he will have to circle around and re-enter taking 5-7 minutes at either airport. Baggage meet- The chauffeur will meet you at the baggage carousel assigned to your flight with a name sign. Customs- The chauffeur will meet you in the Customs waiting area after you exit the security area at MIA, FLL and PBI with a name sign.
  • What happens if I am unable to meet my vehicle at the specified time?
    All “no shows” will be billed. Hourly charters will be billed the charter minimum for Motorcoaches, Minicoaches and Executive Sprinters. Sedans and SUV charters will be billed the local transfer rate. Transfers will be billed the local transfer rate.
  • How about groups, weddings and celebrations?"
    We are happy to help with those. The first step is to call our Groups and Events coordinators to discuss your event. We have a variety of options to serve every need and most budgets. We will go over your event with you and give you our recommendations. Then we can scale up or down to meet budgets and exceptions. All of our packages include a complimentary onsite transportation coordinator to make sure your event runs smoothly.
  • Can I have alcohol in the vehicles?
    Absolutely no company in Florida may provide alcohol without a liquor license. However, you may bring your own beverages. We do provide bottled water in all limousine style vehicles, and provide bottled water for each guest in Sedans/SUVs. Please note that while it may be legal to partake in libations inside of the vehicle, it may be prohibited to have the alcohol outside of the vehicle depending on location. Glass containers aren't allowed on the motorcoaches. Please let us know if champagne is being served as the bucket and glasses aren't standard items in our vehicles and the chauffeur must pick them up at our office. ​
  • What about child seats?
    We provide forward and rear facing child seats and booster seats. We cannot guarantee the size of the rear facing child seats when used as a seat for infants. There is a $10 charge per seat provided. By statute, parents must install, and are responsible for, the child seats in any of our vehicles, whether provided by AventuraRide or the guest. We have referenced the relevant Florida Statute here.
  • What are your motor coach policies?
    Are there any additional fees? Charter pricing is based upon the itinerary provided. Any major deviations from the itinerary may result in additional fees. What is your pet policy? All animals are prohibited from boarding the vehicle except for service animals in compliance with the Americans with Disabilities Act, specifically 28 C.F.R. § 36.104. All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other appropriate restraints. Any damage to the vehicle or clean up required is to be paid by Charter Party. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Any animal considered a threat to the health or safety of other passengers or employee personnel will not be transported. What is your baggage policy? Aventura Limo will not check any luggage, baggage or personal property (collectively, the Personal Property). Aventura Limo will not be responsible for any loss of or damage to any Personal Property due to any reasons whatsoever and Charter Party hereby waives any claims it may have against Aventura Limo regarding same. All Personal Property must easily fit in the overhead or under-seat passenger baggage area or otherwise stored in the luggage compartments under the vehicle or in the back compartments. Storage space is subject to availability. The right to accept or refuse any item of Personal Property is the sole discretion of Aventura Limo personnel. What if I need boarding assistance? If assistance is required for boarding please notify Aventura Limo 48 hours prior to scheduled departure time. Aventura Limo will make every reasonable effort to accommodate customers as long as it does not delay scheduled departure time. If a wheelchair lift bus is not available or requested, alternative boarding assistance will be provided. Assistance will be provided as long as it does not compromise the safety of any involved. Passenger and equipment cannot exceed a combined weight limit of 600 lbs. What is your cancellation policy? Cancellation fees will be assessed on all charters cancelled within 30 days of the travel date. 50% of the charter fee will be assessed for charters cancelled between 15 and 30 days of the travel date. 100% of the charter fee will be assessed for charters cancelled within 14 days of the travel date. Are there any cleaning charges? If the vehicle(s) is/are not clean and free of litter at the end of the trip a cleaning fee of $1000 may be assessed for each vehicle. The fee will also apply for cleaning due to bodily fluids. What is your COVID-19 policy? WAIVER of LIABILITY -- The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is reported to be contagious. The state of medical knowledge is evolving, but the virus is believed to spread from person-to-person contact and possibly by contact with contaminated surfaces and objects or in the air. People reportedly can be infected and show no symptoms and therefore spread the disease. The exact methods of spread and contraction are unknown, and there is no known treatment, cure, or vaccine for COVID-19. Evidence has shown that COVID-19 can cause serious and potentially life-threatening illness and even death. AventuraRide.com cannot prevent you [or your child(ren)] from becoming exposed to, contracting, or spreading COVID-19 while utilizing AventuraRide.com services or premises. It is not possible to prevent against the presence of the disease. Therefore, if you choose to utilize AventuraRide.com services and/or enter onto AventuraRide.com premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. ASSUMPTION OF RISK-- I have read and understood the above warning concerning COVID-19. I hereby choose to accept the risk of contracting COVID-19 for myself and/or my children in order to utilize AventuraRide.com services and enter AventuraRide.com premises. These services are of such value to me [and/or to my children,] that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to utilize AventuraRide.com services and premises in person. WAIVER OF LAWSUIT/LIABILITY-- I hereby forever release and waive my right to bring suit against AventuraRide.com and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing AventuraRide.com services and premises. I understand that this waiver means I give up my right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen. Is there a dress code? For the comfort of all customers, proper attire is required. Shirts and shoes are required at all times. Bathing attire must be covered. What are the driver regulations? US Department of Transportation Federal Motor Carrier Safety Regulations prohibit drivers to be on duty more than fifteen (15) hours per day, ten (10) of which are for driving (including a thirty (30) minute pre and post trip vehicle inspection). The driver must be given eight (8) consecutive hours off before resuming duties. Upon request, an additional driver may be provided for an extra fee. Do you provide entertainment equipment? Vehicles may be equipped with DVD, VCR, CD player and may have a working PA system, TVs, and other amenities. Vehicles may also be equipped with Wi-Fi. Equipment size, function, and availability is never guaranteed. No refunds will be given for non-working equipment. Are food or drinks allowed? No food or drinks are allowed. What happens if I lose a personal item? All inquiries for lost articles such as umbrellas, hats, etc. transported in the custody of a passenger should be made within 48 hours to reservations@aventuralimo.com and reasonable efforts will be made to locate them and either make them available for pick up or ship them to the passenger at the passenger's expense. Aventura Limo assumes no liability for lost items. What is your overnight charters policy? Charter Party is responsible for single room lodging for vehicle driver(s) during the duration of any overnight trip. Are oxygen and respirators allowed? Portable oxygen and respirators may accompany customers when required. A maximum of four canisters may travel with the customer. Two canisters are permitted in the passenger compartment of the vehicle and two must be stored in the baggage compartment. The maximum dimension for canisters is 4.5 inches in diameter and 26 inches in length. Stored oxygen canisters must be enclosed in cases and have safety caps on tanks. What is your payment policy? Payment is accepted via credit card, company check, cashier's check, money orders and cash. Payment is due 14 days prior to service. Returned payments will be assessed a $50 fee. Are any items prohibited? The following items are strictly prohibited: firearms, ammunition, any hazardous, caustic, radioactive or flammable material of any kind, any item emitting an unpleasant odor, any biohazard of any kind, any knives or other kind of weapon, any item as described by any state or federal law as being illegal, any item that may cause damage or harm to a person or property, and alcoholic beverages. Flash photography is prohibited while the vehicle is operating. Smoking of cigarettes, e-cigarettes, cigars, or pipes is prohibited aboard the vehicle. Please reference Oxygen and Respirators clause below for additional terms. What prohibited items need prior written consent? The following items and activities are prohibited without the written consent of Aventura Limo: Decorations, glass containers, golf shoes or other shoes with spikes. Is smoking allowed? Smoking of cigarettes, e-cigarettes, cigars, or pipes is prohibited aboard the vehicle. Are mobility aid devices allowed? Passenger mobility aid(s) may travel inside the vehicle if they are able to be safely stowed in the overhead compartments. Items that cannot be safely stowed in the vehicle will be stowed in the baggage compartment if possible. Aventura Limo assumes no liability for damage to these devices. Do you have any other disclaimers? RIGHT TO SUBSTITUTE VEHICLES Aventura Limo reserves the right to substitute vehicles and, when necessary, sub-charter or subcontract a vehicle to complete the agreed upon trip. OBJECTIONABLE PERSONS Aventura Limo reserves the right to refuse to transport any person if it believes that person's conduct is likely to be objectionable to other passengers or Aventura Limo personnel. An example is a person that Aventura Limo believes is under the influence of alcohol or drugs.
  • What about payment?
    All reservations are secured by a credit card at time of booking. The credit card is authorized for the amount of the booking and is charged after the ride is completed. No rates or reservations are guaranteed or confirmed prior to a valid credit card authorization. Any collections or disputes will be resolved in the jurisdiction of the company's choosing. All court costs, costs of collection, attorney's fees or any other miscellaneous costs resulting from collection efforts are the responsibility of the booker and/or authorized signatory of the credit card account presented and authorized at the time of booking. Any damages to the vehicle as a result of the guests negligence are the responsibility of the booker and/or authorized signatory of the credit card account presented and authorized at the time of booking. A cleaning and sanitization fee of $500 will be charged for any incidence of release of bodily fluids inside of the vehicle. Smoking in a vehicle may result in a sanitization fee of up to $1000. Loss of use of the vehicle may be billed at the hourly rate of the vehicle. These fees will be charged to booker and/or authorized signatory of the credit card account presented and authorized at the time of booking.
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