| Q: |
If I am not ready at the pickup time, will I be charged for waiting time? |
| A: |
Our customers are entitled to a reasonable amount of time beyond the scheduled pickup time. This generally amounts to thirty minutes or so, after which, the hourly rate for the vehicle will be charged.
Back to Top
|
| |
| Q: |
How do I find my chauffeur once I arrive? |
| A: |
Your uniformed chauffeur will be in a dark suit and tie and will be holding a sign containing your name or your company’s name if that is how you prefer to be met. The meet and greet service we provide is a great way to be welcomed at an airport or seaport.
Back to Top
|
| |
| Q: |
What kind of vehicles do you offer? |
| A: |
Visit the vehicles link for a full display and description of our fleet. Our entire fleet consists of the latest models with the highest level of amenities and luxury possible.
Our sedans are Lincoln Town Cars with six additional inches of legroom for comfort. Mercedes S-Class sedans are also available.
Our stretch limousines can accommodate up to ten passengers and are available with a range of features such as TV, VCR, stocked bar with custom beverage orders always available upon request.
Our custom vans have a roof extension for our passenger's comfort and can seat up to ten passengers and their luggage.
The club vans are designed for local transfers and can accommodate up to fourteen passengers.
We offer a range of luxury SUVs including Cadillac Escalades, Suburbans, Lincoln Navigators and Excursions with a variety of passenger capacities.
Our mini buses can accommodate up to 28 passengers and luggage while our full size motor coaches can handle larger groups of up to 59.
We also offer specialty vehicles such as Limo Vans Limo Buses and Stretched Yukons for those occasions that require something different.
Back to Top
|
| |
| Q: |
When will you charge my
credit card? |
| A: |
Your credit card will not be charged until
the day off the service. Prepayments can be arranged online
for relatives or friends of the traveler.
Back to Top
|
| |
| Q: |
What happens if I miss my pickup? What is the policy for a No-Show? |
| A: |
A “No-Show” will be charged the full rate.
To avoid being charged, if you can not find your chauffeur at the designated pickup point, call our dispatchers toll-free at 800-213-8338 so they can get in touch with the driver and help you locate each other.
In the event that your plans change, or you miss your flight, call 800-213-8338 as soon as possible, since a cancellation, even a few hours before pickup, may not result in any charge to you.
Back to Top
|
| |
| Q: |
What is the cancellation policy? |
| A: |
Depending on the type of vehicle and reservation, the cancellation time can vary from one to possibly twelve hours before the scheduled pickup. After this, it will be considered a late-cancellation and subject to the full rate as the driver and vehicle have already been dispatched to your pickup.
Back to Top
|
| |
| Q: |
What is the Aventura Worldwide “Service Guarantee”? |
| A: |
After you have received your confirmation number, we guarantee that your vehicle will be there waiting for you at the specified time and place. We stand behind our service with over 15 years of experience as the premier transportation provider in South Florida and Nationwide as well.
Back to Top
|
| |
|
Q:
|
What makes Aventura Worldwide chauffeurs different than other drivers? |
| A: |
At Aventura Worldwide, we pride ourselves on selecting the best professional chauffeurs in the industry. We have an extensive pre-hire testing and selection process, followed by a rigorous training program to ensure the highest level of safety, courtesy and professionalism in all of our employees.
Back to Top
|
| |
|
| |
|
| Q: |
Can you provide a recommendation for transportation service in another city or country? |
| A: |
We can do better than a recommendation, We are a worldwide provider of transportation, which means we can set you up with service in any city that your travels may take you. Talk to our reservation staff about any transportation needs you have in other locations.
Back to Top
|
| |
|
| |
